Privacy

We are extremely proud that you trust FDT to reserve your excursions/tours and activities online. Thus we diligently protect the privacy and confidentiality of your personal details, including your credit card details. This privacy policy applies to all our services, whether you've accessed them online or via another platform or device.

Your Personal Information could be processed by Fair Deal Tours Portal in the country where it was collected as well as other countries where laws regarding processing of Personal Information may be less stringent than the laws in your country

In accepting this privacy policy, you give your consent for FDT to process your personal information for the purposes detailed below.

 

Why do we process your personal details?

FDT processes your personal details for the following purposes:

 

  • To deal with and make reservations via the Website.
  • To tell you about offers, promotions and recommendations which may interest you (always with your permission)
  • To improve our Website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.)
  • To carry out surveys, compile statistics and for market research.

 

It's also possible that we could use your personal information to detect cases of fraud and/or other illegal activities directed at FDT.

 

Personal details collected by FDT

FDT collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, phone number, credit card information etc. to authenticate members and to send notifications to members relating to the Website and/or the Service. This information is necessary to process, make and complete your reservation, as well as to tailor the information we send you re products or services – our own and other subcontracted services/products – as well as from third parties which we consider of added value and therefore of benefit to the users of our services. This information may also include details such as date or year of birth, sex, nationality, language, children and marital status.

You may, however, visit our site anonymously. A member's e-mail address is never shared or displayed to other members or visitors. Members can communicate with each other through the service without disclosing their e-mail addresses. Our portal only collects member-submitted personally identifiable information.

For security, monitoring, and maintenance purposes, FDT may also process data concerning your technology and devices, such as your IP address, type of browser and (for users of a portable device) the Unique Device Identification, operating system, version of the application and coordinates. In general, this data is treated as non-identifiable or anonymous information, but they are considered personal details in themselves or combined. In these cases, data is processed according to European data protection legislation.

Members can edit or remove their profile information and other content at any time by logging into their account and accessing the "edit" features of the Service.

The FDT portal also collects other information from member profiles, including but not limited to a Member's location, hometown, gender, nickname, tourist guide accreditation if any, tourist guide organisation and other information to assist customers and members to find and communicate with each other. This information, as well as a member's photos, first name, and age, are displayed and shared with other tourist guides and/or customers members to facilitate the exchange of interaction between tourist guides and customers of our Portal.

By the same token, users are informed that:

When the user acquires a product or service via the website of FDT, he should give his name, email address, telephone number, credit or debit card number and date of expiry of same, and any other details which may be required to process the order. The case may arise where FDT has to communicate a personal detail such as an address or telephone number to, for example, a messenger service which it has subcontracted to finalise or deliver your order.

To summarise, FDT collects information on the tastes and preferences of its users, via the details directly given by them, and by the analysis of data transfer, including by use of cookies (see above).

In the case of participation by the User in a promotion, lottery or competition, FDT will request the name, postal address and email address for the organisation of said promotional activities and to inform the user of the results of those events in which he may be a winner.

By registering with FDT and by accepting these terms, the User agrees to receive promotional material from FDT.

 

Transfer to third parties

To comply with the conditions of Article 11 of the Data Protection Act, and owing to the characteristics of the products and services to which FDT gives access via our Website, the User gives his unrestricted consent, nationally and internationally, that his details may be passed on to any of FDT's collaborators with the aim of supplying and offering services and to process reservations (management and control of reservations as well as payment of products and services purchased), the sending of information and publicity about offers, promotions and recommendations by FDT for future purchases, as well as carrying out surveys, statistics and market research.

Under certain conditions FDT may pass on your personal data to these third parties:

 

The Authorities

We may share or reveal your details and personal information if required to by law, by a government agency or investigating body (or under any legal authority), legal process, judicial investigation, or by court order or citation. FDT will also share your details if strictly necessary to prevent, detect or prosecute criminal activity.

 

Suppliers of products and services

By contracting products and/or services offered on FDT's website and which may be subcontracted by us, FDT will require to share a User's data of a personal nature with the suppliers of these products/services (Tourist Guides, Travel Agencies, tour operators and other intermediaries, organisers of package tours, boats, airlines etc.) with which we have commercial links, and they are obliged to use your personal details exclusively to complete the contract. In any case, FDT won't give your details to anyone outside the organisation.

The case may also arise where FDT has to give these third parties general statistical information and various information about our Website, FDT will never include any identifying details of the User.

 

Sharing of information among users and FDT

We cannot control the actions of other Users with whom you may choose to share your pages and information. Therefore, we cannot and do not guarantee that User content you post on the Site will not be viewed by unauthorized persons. We are not responsible for circumvention of any privacy settings or security measures contained on the Site. You understand and acknowledge that, even after removal, copies of User Content may remain viewable in cached and archived pages or if other Users have copied or stored your User Content.

When you register on the FDT Web Portal, you can create your own profile template; this also means that you will generate and be in charge of your user and password and determine your own privacy settings: after creating your profile, your name, photo and all the information uploaded will be displayed to other Users in the FDT Web Portal as specified in your privacy settings to enable you to connect with other members of the FDT Web Portal. We may occasionally send you notifications regarding new services offered by the FDT Web Portal that we think you may find valuable, unless indicated otherwise in your privacy settings.

Your Profile information is used by the FDT Web Portal primarily to be presented back to and edited by you when you access the service and to be presented to others permitted to view that information by your privacy settings, in some cases where your privacy settings permit it.

Profile information you submit to the FDT Web Portal will be available to other Users of the FDT Web Portal who belong to at least one of the networks you allow to access the information through your privacy settings. Your name, nickname and profile picture amongst other data will be available in all search results across the FDT Web Portal and those limited pieces of information may be made available to third party search engines. This is primarily so your friends can find you and send a friend request. People who see your name in searches, however, will not be able to access your profile information unless they are linked to you in a way which allows such access based on your privacy settings.

 

Security

In accordance with European legislation on data protection, FDT has strict procedures in place to avoid incorrect use of personal information and unauthorised access.

With the aim of protecting and saving your personal details, we have implemented appropriate procedures and business systems. Moreover, we have implemented and used security procedures as well as physical and technical restrictions to access and use of personal information. Only authorised persons may accede to personal information for the purpose of doing their job in relation to our services.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and who are required to keep the information confidential.

We keep your credit card details for a maximum of 30 days after the reservation is made. After this time, your credit card information will be irretrievably deleted from our system.

Thus FDT guarantees the confidential treatment of the personal details of the User, as well as that the server on which these details are stored and managed has the necessary security measures to impede access by unauthorised persons and complies with Organic Law 15/1999, of December 13th, on Protection of Personal Data (LOPD). Thus the case may arise where FDT will request identification via use of a password before giving you access to your own details.

 

Control of your personal details

You may revise the information we hold about you at any time, exercising your right to access, correct, cancel and object to your personal details. FDT is responsible for the file. You may see the information we hold on you at any time. You may request your personal details by sending an email to:

info@toptouristguides.com

Please write “Request for personal details” in the subject line of the email.

If your personal information is incorrect, we can change this on request. If you would like FDT to remove your personal details from our database, send us an email to the email address above.

 

Contact

FAIR DEAL TOURS EUROPE S.L.

Calle Fuerteventura, NÚM. 46

35100 SAN BARTOLOMÉ DE TIRAJANA

Palmas, Las

SPAIN

CIF: B76144104

Email: info@ toptouristguides.com

Changes to this declaration

We reserve the right at all times to change the use of cookies and the way we collect, transmit and process the personal information which we consider necessary. This declaration may be updated at any time with the aim of reproduce the latest changes made in our Web page and service.

 

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